The largest Californian based accounting and business consulting firm - Armanino LLP, a Moore Stephens International member firm, announced it has earned Inavero’s Best of Accounting Award for superior client service.
Results were based on the firm’s Net Promoter Score (NPS), a customer satisfaction survey used to measure the loyalty that exists between a provider and a business. Net Promoter Scores are used by more than two-thirds of Fortune 1000 companies, and often act as a leading indicator of an organization’s growth.
Armanino is among the Best of Accounting firms, which are those with a 50 or higher NPS, nearly twice as high as the accounting industry’s average NPS of 28. By exceeding this benchmark, Armanino joins customer service giants JetBlue, Amazon, Apple and Mercedes-Benz in being an industry leader committed to providing responsive service to clients.
“The Best of Accounting Award for client satisfaction speaks directly to our core purpose of making a positive impact on the lives of our clients and people,” said Andy Armanino, managing partner of Armanino LLP. “This is not only a great testament to the firm, but a demonstration of our people and the dedication they have to their clients. This award truly goes beyond our typical accounting industry awards as it is an honor bestowed to us directly from those we serve.”
Armanino’s NPS was based completely on the ratings given to it by its clients:
"Armanino takes the time to know us well, and also has a deep understanding of the non-profit sector. The team is a joy to work with, and is always proactive, pleasant, and professional,” said Patrick Sweeney, director of finance for the National Writing Project, a nonprofit organization focused on partnering with educators to improve writing and learning for all learners.
“We are 100 percent satisfied with the quality of attesting/auditing service provided by Armanino,” noted Ronald Cheung, accounting manager of Yogurtland Franchising, Inc. “I am more than happy to use Armanino's service again in the future year.”
NPS is just another way to validate Armanino’s strong commitment to its people and desire to help clients achieve their goals. To learn more about Armanino’s Net Promoter Score, visit: http://bestofaccounting.com/accountants/armanino-llp
About Best of AccountingTM
Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.
® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.